For the sake of efficiency and productivity

Forget sorting and filing tons of paperwork. Let the software organize and sort, and bring up for you just what you need when you’re looking for it. Forget manually assigning workflows to meet deadlines. You get the order, and your team can begin filling it immediately, thanks to your virtual assistant case management system. Does there seem to be a snag in workflow? Pull a report on technician productivity and identify what and where the problem is more quickly than you ever could before.

For the sake of collaboration

Say hello to synchrony. Access, work on, and update cases in real time via cloud-based solutions. Lab technicians can see all the history (prescription, notes, photos, etc.) relevant to the case as they fulfill it, even the latest instruction on a case as your management or customer writes it in. Right within the case management system, the doctor can provide detailed instructions about patient needs and preferences. And And your lab and customer can go back and forth with questions and answers to make sure the very best work is done. That’s a whole new level of quality control.

For the sake of customer satisfaction

Fulfill doctor requests accurately and on time. Use automated call lists to give them a heads up by phone when you won’t be able to fulfill their order by the due date. Monitor cases that are on hold awaiting more information from the doctor. Send the doctor a friendly reminder to answer the lab’s questions as soon as possible. Keep on top of what’s been done, what needs to be done, what’s been billed, and what needs to be billed – even through the typical frenzy of returned and reactivated cases. Keep on top of shipments, deliveries, and pickups, too. When you get a call from a customer asking about the status of an order or bill, you’re only a click or two away from a dependable answer.

For the sake of growth

Curious who your biggest account is? Want to know what your best-selling product is? Need to see how close you are to your quarterly sales goal? You can pull a report and know in an instant and up to the minute. You can pull a report and know in an instant and up to the minute. Want to get the word out about your products and services? Need to prospect for new customers? You can email many at once and watch as the system tracks all who engage You can email many at once and watch as the system tracks all who engage with your communication.