The LabConneX software system establishes a secure direct connection between the Laboratory using Dental Lab CPM™ and the LabConneX client installed at the Customer site affording a real time two way communication system capable of handling high volumes of cases. Executed directly from the desktop, this client includes the option to attach digital files, smart upload features, and secure messaging fully integrated with DLCPM™.
DLCPM Web Portal by Magic Touch Software
For several years, the DLCPM Web Portal by Magic Touch Software has provided an excellent mechanism allowing Laboratories to provide 24 hour service to their customer. The Web Portal provides many features such as viewing account information, case tracking, CC payments, upload documents and digital images, and most importantly Case Submission.
With the rise of digital dentistry, now large files such as digital impressions and model scans are required to be uploaded to the producing laboratory. While the Web Portal has satisfied this function, it may be time consuming for Customers with a large number of cases. Also, the communications are handled through HTTPS services, which may not be adequate for large digital files.
LabConneX is designed to make a secure direct connection between the Customer and the producing Laboratory using our state of the art data center in San Diego and also Dallas for failover and authentication.
Dental Lab Customer & Product Management System
LabConneX also provides a real time two way communication system between the Laboratory using DLCPM (Dental Lab Customer & Product Management System) and the LabConneX client installed at the Customer site. This client allows customers to submit cases directly from the desktop while providing the selling Laboratory products and prices. The customer has the option to attach any available images and documents and submit the case all in one secure and autonomous operation. All further communications and alerts are performed in real time between the Laboratory and the Customer without ever needing to pick up the phone. Most importantly, all communications to the Laboratory are automatically tracked in DLCPM for future reference and optionally sent to the customer.
LabConneX simplifies case submission process by streamlining the upload process by performing the operation as a background process. Unlike HTTP protocols, the Customer does not have to wait for one upload to finish in order to submit the next case. Customers may enter the cases as fast as they can type and receive notifications instantly as their cases are received by the Laboratory. For more information and pricing, please contact Magic Touch Software at 800-714-6490