LabConnex Portal
Seamless, high-speed connections between labs and customers
Establish a direct, secure connection between your invoicing lab and your outsourced/producing lab, so both teams can collaborate on the same cases without exposing your customer information.
LabConnex keeps communication centralized, ties every message to the case record, and makes sharing files fast and organized.
LabConnex simplifies case submission process by streamlining the upload process by performing the operation as a background process.
Why labs choose Magic Touch
Unlike HTTP protocols, the Customer does not have to wait for one upload to finish in order to submit the next case. Customers may enter the cases as fast as they can type and receive notifications instantly as their cases are received by the Laboratory.
Secure, direct connection between customers and laboratories
Streamlined case submission for faster processing
Background uploads allow multiple cases to be submitted simultaneously
Instant notifications when cases are received by the lab
Ideal for high-volume practices and outsourcing laboratories
Simplified validation and authentication through a secure data center
Simplify every case
Technician Bench
Paperless tool that gives technicians access to tasks, schedules, and case details, streamlining workflows with real-time updates.
Technician Manager
Web-based app that lets technicians assign tasks, scan work, perform QC, track time - updating schedules, audits, and reports.
Customer Portal
Allows customers to submit cases, make payments, reprint invoices, and send messages 24/7.
Case Management
Track cases from entry to delivery with full visibility and audit trails.
Route Manager
App for lab drivers to track pickups, alert missed cases and collect delivery signatures.
Shipping Integrations
Support pickups and outbound shipping.
Operations Hub
Centralized platform for production, task assignments, invoicing, reporting, and automated client communications.
Digital Gateway
Connects Magic Touch to leading scanning solutions through a unified gateway system. Beyond IOS integrations, the Digital Gateway consolidates provider applications, eliminating the need to switch between apps and keeping cases and related documents centralized in one place."
Business Intelligence Dashboards
Real-time reports on case trends, turnaround times, production, and financial health.
CRM & Support Tools
Log communications, track calls, manage tickets, and maintain detailed client histories.
Paperless Invoicing & Payment Tracking
Automate billing, track payments, and manage accounts receivable with easy-to-use financial reporting.
Billing & Settlements
Simplify financial management with digital invoicing and monthly statements. Go paperless to reduce costs, improve accuracy, and provide clients with convenient, secure access to their billing information.
LabConnex Portal is a vendor-style portal for outsourcing relationships. When the invoicing lab assigns or changes the producing lab on a case, that case becomes visible in LXP for the producing lab, while customer information remains hidden.
LabConnex is best for:
- Case-based communication (Calls): Ticketing and notes stay attached to the case record.
- Cleaner file exchange: Make files available on the case so producing labs can download directly.
- Outsourcing-first visibility: Producing labs see only the cases assigned to them, without customer details.
- Less rework from miscommunication: Shared case history reduces missed notes and handoff confusion.
Key capabilities
- Case-based ticketing (Calls): Create, assign, and track calls/notes tied to the case, so everyone works from the same record.
- Shared case workspace: Produce lab can review assigned cases, see requirements, and keep communication connected to the case timeline.
- File sharing and downloads: Upload and distribute files per case so producing labs can securely retrieve what they need, when they need it.
- Shipment scanning support: Track inbound/outbound scans to confirm what moved between facilities.
testimonials
See why dental labs trust Magic Touch
How LabConnex works
- The invoicing lab assigns a producing lab to a case.
- The producing lab logs into LabConnex and sees only the cases assigned to them.
- Teams communicate through Calls (ticketing) tied to the case record.
- Files are shared through the case so producing labs can download directly without hunting through inboxes.
- Status stays organized through the case history, helping both labs respond faster and close loops consistently.
Ready to modernize your lab?
FAQs
Have questions? We’ve got answers.
From platform capabilities to onboarding, explore answers to the most common questions labs ask when getting started with Magic Touch.