Job Openings
Over the last ten years, Magic Touch Software Intl. has built a reputation as the leading software provider by offering unparalleled customer service and innovative solutions for the dental laboratory industry.
I. Customer Support Specialist
Magic Touch Software is currently seeking a Customer Support Specialist to join our dynamic team. This position requires 3 plus years of experience in a customer service position. The primary responsibilities will be to answer the technical support calls, triage the issue, enter support tickets, and follow through to resolution. Additional responsibilities include help documentation and high level end user testing.
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Requirements
Strong customer service skills and good telephone etiquette
Proficient in MS Office and Windows
Excellent communication and documentation skills
Strong critical thinking and problem solving skills
Highly motivated and a self-starter
Able to work well in a team environment
Compensation
Salary is based on experience
100% paid Employee HealthCare Benefits available
Paid Vacation and Sick Time
II. Report Developer
Magic Touch Software is currently seeking a Report Developer, Tier II Technical Support Specialist to join our dynamic team. This position requires 2 plus years of Data Analysis, Report Design and Development skills in SQL Server. This position also requires strong business process analysis and documentation skills. In this position, you will be developing and troubleshooting reports and procedures as needed for use by customers. In addition, this position will provide Tier II technical support for the many software solutions we provide both windows based clients and .Net applications. Maintain up-to-date and accurate status and documentation for escalated support tickets.
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Requirements
Microsoft SQL Server experience building stored procedures and troubleshooting
Crystal Reports experience is a plus
Proficient in Windows operating systems including server
.Net Programming Experience is a plus
Excellent communication and technical documentation skills
Strong analytical, critical thinking and problem solving skills
Highly motivated and a self-starter
Dental Laboratory experiences a plus
Compensation
Salary is based on experience
100% paid Employee HealthCare Benefits available
Paid Vacation and Sick Time