Technician Bench
A smarter way to manage technician tasks
The Technician Bench is a user-friendly, mobile-responsive workflow tool that helps lab technicians stay focused on producing high-quality work by streamlining task management, case tracking, and access to critical information, all from any device.
The Technician Bench is designed to adapt to fast-paced lab environments, creating a paperless laboratory where every case stays on track and every team member stays connected—delivering a smarter, more efficient path to production excellence and operational success.
Why labs choose Magic Touch
Technicians can easily view assigned tasks, schedules, digital work orders, customer preferences, images, design files, and detailed task instructions within a single, real-time interface.
Paperless work orders for streamlined task management
Seamless task processing to keep workflows moving
Precise time tracking and task duration monitoring
Easily streamline payroll with full support for Time Clock and Pro Pay
Keep technicians instantly informed of case changes and pan tracking status
Built-in note-taking and internal communication tools for better team collaboration and accountability
Simplify every case
Technician Bench
Paperless tool that gives technicians access to tasks, schedules, and case details, streamlining workflows with real-time updates.
Technician Manager
Web-based app that lets technicians assign tasks, scan work, perform QC, track time - updating schedules, audits, and reports.
Customer Portal
Allows customers to submit cases, make payments, reprint invoices, and send messages 24/7.
Case Management
Track cases from entry to delivery with full visibility and audit trails.
Route Manager
App for lab drivers to track pickups, alert missed cases and collect delivery signatures.
Shipping Integrations
Support pickups and outbound shipping.
Operations Hub
Centralized platform for production, task assignments, invoicing, reporting, and automated client communications.
Digital Gateway
Connects Magic Touch to leading scanning solutions through a unified gateway system. Beyond IOS integrations, the Digital Gateway consolidates provider applications, eliminating the need to switch between apps and keeping cases and related documents centralized in one place."
Business Intelligence Dashboards
Real-time reports on case trends, turnaround times, production, and financial health.
CRM & Support Tools
Log communications, track calls, manage tickets, and maintain detailed client histories.
Paperless Invoicing & Payment Tracking
Automate billing, track payments, and manage accounts receivable with easy-to-use financial reporting.
Billing & Settlements
Simplify financial management with digital invoicing and monthly statements. Go paperless to reduce costs, improve accuracy, and provide clients with convenient, secure access to their billing information.
Technician Bench is built for the reality of lab work: quick lookups, frequent handoffs, and constant movement. With an on-screen workflow that’s easy to scan and operate, technicians spend less time clicking around and more time producing.
testimonials
See why dental labs trust Magic Touch
How Technician Bench fits into your workflow
Technician Bench is the technician’s view of the case.
DLCPM Enterprise is where cases are created, scheduled, and routed. Technician Bench is where the work actually happens at the bench using a clean, real-time interface built for production pace.
Technicians see:
- What’s assigned
- What’s due
- What changed
- What’s next
Everything a technician needs—attached to the case
Technician Bench brings task instructions, case details, images, design files, notes, and schedules into one place, so technicians stay focused on production.
Common bench actions include:
- Review assigned tasks and due dates in real time
- Open a digital work order optimized for on-screen use
- View the latest notes, images, and case attachments (no reprinting)
- Log progress and keep handoffs clear between departments
- Maintain team alignment when case details change midstream
Ready to modernize your lab?
FAQs
Have questions? We’ve got answers.
From platform capabilities to onboarding, explore answers to the most common questions labs ask when getting started with Magic Touch.