User feedback goes a long way towards making our products even better. When reporting a bug, please be as thorough as possible to help us identify, recreate and solve the problem.
Please make sure you are limiting each submission to one issue. Make sure you include any and all steps to reproduce the issue and attach any screenshots or files. This allows us to recreate the scenario, which helps lead to a solution. Your submission will be reviewed by MTS Support and we’ll contact you if we need more information.
Clear and concise steps to reproduce the error/bug.
Attach multiple screenshots if possible.
Any case, customer, call or other identifying number/title that will help us see the bug on your environment.
File a bug report if you continue to experience an issue with any of our software(s) or services. For help with issues that you are not sure are actually bugs, please go to our support page.
Some files may not be accepted due to the extension type, and/or size. If you receive an error message while trying to upload a file, try compressing the file and uploading it again. If you continue to experience issues, let us know in your bug report and we will contact you with an alternative way to send the file.
When your submission is complete, it will first be reviewed by Magic Touch Support. If there is a need for more information, we will contact you.
In addition to this, if we are unable to recreate the issue we may contact you to schedule a remote support session to recreate said bug, in your environment.
