When it comes to your dental lab, it takes a fine-tuned system to keep everything running properly.
There are concerns around patient security and data accuracy. There's the responsibility of fielding inquiries and processing new clients.
Tying it all together? Regularly maintaining the back-end operational systems that make it all possible.
With so much to manage, it's easy to lose track of customer focus. That's where dental lab software comes into play.
New, enterprise-wide systems make it easier than ever to manage your caseload, optimize production, and boost customer satisfaction.
Today, we're taking a closer look at this software, and why it might be the answer your dental office has been waiting for.
Ready to learn more? Let's dive in!
Stress-Free Case Management
Your lab stays busy, and that's a good thing. One of the most hectic parts of the job? Case management.
From initial case entry to case scheduling and follow-up, simply keeping up with all the patient data and related dental records can be incredibly challenging.
Dental lab software facilitates this process, allowing you to quickly enter all the critical details of each case. Then, when you need the information in the future, it's all securely stored and readily accessible.
Improved Customer Experience
Keeping your patients informed, comfortable, and at ease is a vital part of a successful lab practice.
Today's lab software includes integrated Customer Relationship Management (CRM) tools designed to take the guesswork out of client interaction.
Here's a sample of just a few of the forward-facing benefits your software can provide:
- Detailed call notes
- Call assignments to specific personnel and departments
- Computer telephony integration
- Automatic alerts for doctor and customer communication
- Automated customer retention calls
- Doctor and staff contact profiles
- Robust sales and marketing campaigns
Seamless Systems Integration
A dental lab with a myriad of systems scattered about is a recipe for disaster. A successful practice will utilize a central portal to allow employees access to a range of operational functions.
To this end, lab software integrates seamlessly into most existing industry systems.
Do you want to incorporate your credit card processing solution into the mix? Would you like to synchronize it with your QuickBooks accounting software? Either way, setup is a breeze.
Timely Analytics and Account Updates
From real-time profit numbers to sales data from the last few quarters, there will likely be many times when you want to see how your lab is doing right this minute.
Modern software makes this possible.
Now, you can easily view live updates on your lab's performance, as well as discern which departments are performing better than others.
Armed with this knowledge, you'll be better equipped to help your lab succeed, both today and in the future.
Need Dental Lab Software? Contact Us Today!
Do these pain points sound a little too familiar? Do you dream of a lab that runs easier and smoother, with fewer hiccups and operational shortcomings?
If so, we'd love to help.
Our Customer and Production Management (CPM) solution is designed to fit a range of practice needs. It combines everything you love about traditional CRM software with a powerful production management capacity.
Contact us today for more information. We'll help you work smarter and smile brighter!