- Created: Thursday, 31 August 2017 00:00
As someone who works in a dentist's office or lab, you know all about the latest dentistry equipment. You're no stranger to the newest polishing methods and CAD/CAM systems! It's no surprise that your practice has the newest technologies in dental lab equipment. But is your dental lab up-to-date with the behind-the-scene technology that is needed for today’s dental practices? Having a lab that is full of the latest equipment is a must. But a practice is only as good as the software and databases that support it. Are you interested in learning how CRM software can boost the efficiency of dental labs and offices? If so, keep reading!
Customer relationship management (CRM) software is the backbone of any business. As a dental lab or office, it's important to:
Wouldn't it be nice to have a system that does the brunt of patient relationship management for you?Using CRM software, managing relationships with patients is much easier. The software is able to manage, collect, and organize patient information. Dental labs must store all sorts of patient information. With so much data to collect and manage, it makes sense to use a reliable system to do most of the work for you! You're all about efficiency, right? Now let's discuss how CRM software can be used in a dental lab and office.
The success of a dental office and dental lab requires healthy patient-dentist relationships. Dental offices must:
Dental practices store information about dozens of patients. Keeping track of this information can be hard, especially if there is no system available. CRM software is able to store all patient data while also organizing it. This means information will be stored in a logical manner, and can be accessed with a few clicks.2. Less time spent searching for patient data
Less time is spent searching for patient data when it is organized. You can quickly locate important patient information for appointments throughout the day. This means reducing the amount of time patients have to spend in the office.3. Improved customer service
Keeping patients coming back to the office is key! We all know that dental health is a 24/7/365 part of life. Dental labs and offices should inform patients about their upcoming dental services; these reminders are automated with CRM software!4. Work more efficiently
Dental practices need time and effort to keep them running smoothly. But the daily tasks can be time-consuming! CRM software can automate many of the daily tasks, freeing up your time for other functions within the office.
Are you looking to give your dental practice a competitive edge? Using quality dental office software can help achieve that goal! Magic Touch Software specializes in software for dental practices. Our systems offer unique (CRM)Customer Relationship Management tools as well as a complete Lab Production and Case Management system. This complete solution allows for access to all customer account information, production data, case tracking audit, sales and accounting data, in one place successfully bridging the gap between account management and real-time business intelligence.
We also offer a variety of services including:
Everywhere you look the world is going digital, and dental laboratories are no exception. Are you taking advantage of this-moment technology in your lab, or are you operating your lab much like you were last decade? Do you have the dental lab software management tools you need to make the most of your practice? Or, are you getting by on products and services built to manage any business? Sounds like it’s time to invest in some dental lab software that’s up to today’s dental industry task. We’re sharing tips on how to make sure your lab is reaching its potential.
Forget sorting and filing tons of paperwork. Let the software organize and sort, and bring up for you just what you need when you’re looking for it. Forget manually assigning workflows to meet deadlines. You get the order, and your team can begin filling it immediately, thanks to your virtual assistant case management system. Does there seem to be a snag in workflow? Pull a report on technician productivity and identify what and where the problem is more quickly than you ever could before.For the sake of collaboration...
Say hello to synchrony. Access, work on, and update cases in real time via cloud-based solutions. Lab technicians can see all the history (prescription, notes, photos, etc.) relevant to the case as they fulfill it, even the latest instruction on a case as your management or customer writes it in. Right within the case management system, the doctor can provide detailed instructions about patient needs and preferences. And And your lab and customer can go back and forth with questions and answers to make sure the very best work is done. That’s a whole new level of quality control.For the sake of customer satisfaction...
Fulfill doctor requests accurately and on time. Use automated call lists to give them a heads up by phone when you won’t be able to fulfill their order by the due date. Monitor cases that are on hold awaiting more information from the doctor. Send the doctor a friendly reminder to answer the lab’s questions as soon as possible. Keep on top of what’s been done, what needs to be done, what’s been billed, and what needs to be billed – even through the typical frenzy of returned and reactivated cases. Keep on top of shipments, deliveries, and pickups, too. When you get a call from a customer asking about the status of an order or bill, you’re only a click or two away from a dependable answer.For the sake of growth…
Curious who your biggest account is? Want to know what your best-selling product is? Need to see how close you are to your quarterly sales goal? You can pull a report and know in an instant and up to the minute. You can pull a report and know in an instant and up to the minute. Want to get the word out about your products and services? Need to prospect for new customers? You can email many at once and watch as the system tracks all who engage You can email many at once and watch as the system tracks all who engage with your communication.
Your dental laboratory is a business. Armed with the right tool set, your lab can realize its potential. We set the standard for dental lab management software solutions. Every feature of our dental lab management software evolved from a need born right in a dental laboratory like yours. Our customers, ranging in size from 20 to more than 2,000 cases a day, all use identical technology tailored to their specific needs. So no matter your scale, we’re here to help – during installation and training, and throughout your interaction with the custom-built solution we develop and grow with together. Get in touch for a personal lab analysis and dental lab software presentation.