What is your TaxIQ?

When was the last time you asked yourself, how polished is my Tax Knowledge? Check out a test that our friends at Avalara Tax came up with, to find your Tax IQ.

Take the test

We've teamed up with Avalara to bring our mutual clients the best in fully integrated sales tax compliance. Now, with Avalara AvaTax you have the power to easily manage complex sales tax with the flip of a switch in DLCPM. This means no changes to your workflow, no need to learn a whole new system. Not only that, but activation only takes a few minutes.
  • Obtain instant sales tax calculations, through a secure and encrypted connection.
  • Avatax is built into DLCPM Enterprise, which provides easy and instant integration.

Forget about researching product/service taxability across every state

AvaTax shoulders the burden of handling the full spectrum of tax compliance.


Contact us to learn more

  Implementing a new software solution is a complex, even daunting task. Magic Touch Software has the depth of experience in a laboratory setting. They analyze processes, optimize procedures, and test requirements. Contact us so we can help fulfill your software needs. We are here to partner with you!

5 Benefits of Going Paperless at Your Dental Lab

Today, dental labs are seeking ways to transform their paper processes to digital. The goal is to achieve faster and more accurate business systems to support your business.

Digital options improve your client relationships with better communication, faster service, and paperless billing. Discover the many benefits of going paperless, and how your lab can streamline its processes.

Read more: 5 Benefits of Going Paperless at Your Dental Lab

Why the Future of the Dental Lab Industry is in Dental Lab Software

When it comes to your dental lab, it takes a fine-tuned system to keep everything running properly.

There are concerns around patient security and data accuracy. There's the responsibility of fielding inquiries and processing new clients.

Tying it all together? Regularly maintaining the back-end operational systems that make it all possible.

With so much to manage, it's easy to lose track of customer focus. That's where dental lab software comes into play.

New, enterprise-wide systems make it easier than ever to manage your caseload, optimize production, and boost customer satisfaction.

Today, we're taking a closer look at this software, and why it might be the answer your dental office has been waiting for.

Ready to learn more? Let's dive in!

Read more: Why the Future of the Dental Lab Industry is in Dental Lab Software

5 Tips for Choosing the Right Dental Lab Software

As most dental technicians will tell you, managing their dental lab workflow can be a challenge. Thus, many turn to dental lab software to make the process run smoothly and accurately, enhancing productivity and lab profitability at the same time. So, what do you need to consider when you're looking to add or upgrade your dental lab software? Core functionality should include the following:

Cloud Based

Simply put, this is computing where instead of using a local computer or local server somewhere in the office, the computing is internet based on remote, redundant servers, or 'the Cloud'. This solution provides for easy scalability, easy disaster recovery, automatic software updates and data backup, and depending on the choice of dental lab software, a potential ability to work from anywhere, accessing relevant case data via a tablet or smartphone. All this functionality usually with no installation, just a simple web-based logon for complete access.

Accounting/Billing Integration

A dental office is like any other business with a need for financial management tools. A user-friendly, integrated accounting solution that specializes in the unique nature of a dental practice is an efficiency advantage for any flexible lab software application.

Patient and Staff Scheduling

Providing for flexible organizing and scheduling of both patients and lab staff to include appointments, weekends, and vacations. Necessary features like internal and external texting, email, patient reminders, with an ability to fine tune and refine any given typical dental appointment time slot based on the type of procedure are all must haves.

Dental Case Management and Tracking

The software must be able to integrate the bread and butter of any practice such as management of patient case data, including evaluations of teeth, root/bone, and gum health. Overall patient health and oral hygiene complete with an estimation of decay risks need to be seamlessly documented with integration of dental x-rays, any need for cleaning, and other diagnostic or preventative processes. Easy access to patient history is a must.

Quality Assurance

Read more: 5 Tips for Choosing the Right Dental Lab Software

Why You Should Upgrade Your Dental Office Software

In with the Old Out With the New: Management Lab Software as Your Denistry's Foundation

All your day-to-day operations managed from the same place

Medical technology is moving fast these days and you can't afford to fall behind. Many dentists are even using virtual reality to create better dental molds. You know that your dental practice needs to use the latest technology, but did you know that this includes staying up-to-date with your office software? Quality Customer Relationship Management (CRM) software can make all the difference!

The benefits of CRM dental office software

A well-run dental practice starts with a well-run office. If you don't have effective administration, it doesn't matter how good your dentistry is. Unorganized patient management can lead to missed appointments, poor patient follow-up, and even loss of business. CRM dental office software can make your office staff's lives easier and improve your practice!

Keep better track of data

Make your patients feel valued. CRM software makes it easy to keep track of medical history while providing a personal touch to your care. Keep track of children names, careers, and life events. Even send out a birthday card! CRM keeps all of this data in the same place so you can access it quickly and easily.

Better internal communication

Nothing makes a team fall apart faster than poor communication. If your office requires multiple dentists and assistants working in tandem, communication is absolutely paramount. A cloud-based CRM program can keep all of your team's notes in the same place. This makes updating and accessing medical charts more efficient. When your team communicates well, you provide better care. CRM dental office software helps make that happen.

Makes collaboration faster

Working with other doctors can be time consuming. Between sending and receiving patient records to working with orthodontists, you can spend a lot of time waiting. CRM software hosts data in the cloud. This way, you and your colleagues can upload and download data from anywhere. Send and receive lab results instantly or send a 3D scan to a periodontist to create a crown or bridge quickly.

Automate administrative tasks

How much of your day do you spend mailing checkup postcards, making appointment reminder phone calls, or sending invoices? If you move to a CRM program for your software, you can automate all of these tasks. This will save you time for the more important parts of your practice while still keeping in touch with your patients.

Upgrade your dental office software today

Whether you run your own independent practice or a large facility with a huge staff, your dentist office is a business. CRM software will make your business run efficiently. If you know you need to upgrade your software but don't know where to start, contact us today. We'll help you find the right services for your office.

The Major Benefits of Client Management Software in Dental Labs and Offices

The Major Benefits of Client Management Software in Dental Labs and Offices

As someone who works in a dentist's office or lab, you know all about the latest dentistry equipment. You're no stranger to the newest polishing methods and CAD/CAM systems! It's no surprise that your practice has the newest technologies in dental lab equipment. But is your dental lab up-to-date with the behind-the-scene technology that is needed for today’s dental practices? Having a lab that is full of the latest equipment is a must. But a practice is only as good as the software and databases that support it. Are you interested in learning how CRM software can boost the efficiency of dental labs and offices? If so, keep reading!

What is CRM software?

Customer relationship management (CRM) software is the backbone of any business. As a dental lab or office, it's important to:

  • Maintain relationships with existing patients
  • Find new patients
  • Ensure patients continue to use the services provided

Wouldn't it be nice to have a system that does the brunt of patient relationship management for you?Using CRM software, managing relationships with patients is much easier. The software is able to manage, collect, and organize patient information. Dental labs must store all sorts of patient information. With so much data to collect and manage, it makes sense to use a reliable system to do most of the work for you! You're all about efficiency, right? Now let's discuss how CRM software can be used in a dental lab and office.

Benefits of using CRM in dental labs

The success of a dental office and dental lab requires healthy patient-dentist relationships. Dental offices must:

  • Store patient data
  • Remind patients of dental services
  • Keep track of referrals
  • Provide dental health information to patients

So how can CRM benefit your office?

1. Better information organization

Dental practices store information about dozens of patients. Keeping track of this information can be hard, especially if there is no system available. CRM software is able to store all patient data while also organizing it. This means information will be stored in a logical manner, and can be accessed with a few clicks.

2. Less time spent searching for patient data

Less time is spent searching for patient data when it is organized. You can quickly locate important patient information for appointments throughout the day. This means reducing the amount of time patients have to spend in the office.

3. Improved customer service

Keeping patients coming back to the office is key! We all know that dental health is a 24/7/365 part of life. Dental labs and offices should inform patients about their upcoming dental services; these reminders are automated with CRM software!

4. Work more efficiently

Dental practices need time and effort to keep them running smoothly. But the daily tasks can be time-consuming! CRM software can automate many of the daily tasks, freeing up your time for other functions within the office.

Take your office to the next level

Are you looking to give your dental practice a competitive edge? Using quality dental office software can help achieve that goal! Magic Touch Software specializes in software for dental practices. Our systems offer unique (CRM)Customer Relationship Management tools as well as a complete Lab Production and Case Management system. This complete solution allows for access to all customer account information, production data, case tracking audit, sales and accounting data, in one place successfully bridging the gap between account management and real-time business intelligence.
We also offer a variety of services including:

  • custom automation
  • on-site training
  • lab process analysis
  • dental management software
Contact us today to learn how to run your dental practice in a more productive and efficient way.

Taking Your Office to the Next Level with Dental Lab Software

Dental Lab Software Helps Your Business: Here's How

Do you have the dental lab software management tools you need to get the most from your practice? Read on for tips on how to make your office more efficient.

Everywhere you look the world is going digital, and dental laboratories are no exception. Are you taking advantage of this-moment technology in your lab, or are you operating your lab much like you were last decade? Do you have the dental lab software management tools you need to make the most of your practice? Or, are you getting by on products and services built to manage any business? Sounds like it’s time to invest in some dental lab software that’s up to today’s dental industry task. We’re sharing tips on how to make sure your lab is reaching its potential.

Why invest in dental lab software?

For the sake of efficiency and productivity...

Forget sorting and filing tons of paperwork. Let the software organize and sort, and bring up for you just what you need when you’re looking for it. Forget manually assigning workflows to meet deadlines. You get the order, and your team can begin filling it immediately, thanks to your virtual assistant case management system. Does there seem to be a snag in workflow? Pull a report on technician productivity and identify what and where the problem is more quickly than you ever could before.

For the sake of collaboration...

Say hello to synchrony. Access, work on, and update cases in real time via cloud-based solutions. Lab technicians can see all the history (prescription, notes, photos, etc.) relevant to the case as they fulfill it, even the latest instruction on a case as your management or customer writes it in. Right within the case management system, the doctor can provide detailed instructions about patient needs and preferences. And And your lab and customer can go back and forth with questions and answers to make sure the very best work is done. That’s a whole new level of quality control.

For the sake of customer satisfaction...

Fulfill doctor requests accurately and on time. Use automated call lists to give them a heads up by phone when you won’t be able to fulfill their order by the due date. Monitor cases that are on hold awaiting more information from the doctor. Send the doctor a friendly reminder to answer the lab’s questions as soon as possible. Keep on top of what’s been done, what needs to be done, what’s been billed, and what needs to be billed – even through the typical frenzy of returned and reactivated cases. Keep on top of shipments, deliveries, and pickups, too. When you get a call from a customer asking about the status of an order or bill, you’re only a click or two away from a dependable answer.

For the sake of growth…

Curious who your biggest account is? Want to know what your best-selling product is? Need to see how close you are to your quarterly sales goal? You can pull a report and know in an instant and up to the minute. You can pull a report and know in an instant and up to the minute. Want to get the word out about your products and services? Need to prospect for new customers? You can email many at once and watch as the system tracks all who engage You can email many at once and watch as the system tracks all who engage with your communication.

Let us help you get a competitive edge.

Your dental laboratory is a business. Armed with the right tool set, your lab can realize its potential. We set the standard for dental lab management software solutions. Every feature of our dental lab management software evolved from a need born right in a dental laboratory like yours. Our customers, ranging in size from 20 to more than 2,000 cases a day, all use identical technology tailored to their specific needs. So no matter your scale, we’re here to help – during installation and training, and throughout your interaction with the custom-built solution we develop and grow with together. Get in touch for a personal lab analysis and dental lab software presentation.